The accessibility to the customer and technical support that a shared hosting company provides can tell you a lot for the services which they provide as well. In the event that you're allowed to use only e-mail messages and / or tickets, you have most probably discovered a reseller not the actual web hosting provider. When this is the case, you will have to wait for a few days so as to get a problem resolved since the reseller may not be checking their communication on a regular basis or they may have to get in touch with the actual website hosting company for additional help. When the provider offers you several ways of communication with quick response time which are available at any moment, they're most likely the top provider, not just a reseller. Which means that you'll get prompt assistance and top-notch support as they'll have instant access to the servers where your account will be created. Whatever the issue - technical or sales, it is generally much better to be able to get hold of your website hosting company directly using your preferred way of communication.
24/7 Customer Support in Shared Hosting
We acknowledge the significance of getting assistance promptly, that's why our shared hosting services include 24/7 support plus several means of contact. If you don't have an account yet, you can give us a call or use our live chat and chat with a live representative, in order to find out about our services or check if our servers meet the system requirements for your web sites. Thus, you'll never end up purchasing a service that you can't use. In case you already have an account with us, you can open a support ticket in the Hepsia hosting Control Panel in case the issue is entirely technical or it needs further investigation. Unlike the vast majority of providers out there today, we reply to all the tickets within 1 hour, so you will not need to wait for a whole day. Our support services are accessible day and night, even during public holidays.
24/7 Customer Support in VPS Servers
Every VPS server package that we offer comes with 24/7 customer and tech support, so in case you encounter any trouble with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you are able to get in touch with us at any time, even holidays and weekends. For your convenience, we supply different means of communication - phone support with a couple of local numbers internationally, live chat, email messages and a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical issues as it is much easier to keep track of what's going on. The maximum warranted response time for all emails and tickets is 1 hour, however it rarely takes that long to receive assistance. If you obtain the Managed Services upgrade that we provide, our administrators will also help you with any kind of third-party software issues.