Installation and Troubleshooting
What does the Installation & Troubleshooting package include? What services exactly can VPS and dedicated server users use?
When you obtain your own server, you'll have more liberty on what you can install and run when compared with a shared web hosting account. With a shared service, you have access simply to your own account, so you're not able to install server-side software. Even though this is not an issue for most script-driven applications, there are some that have specific requirements and need certain software to be present on the server either for some additional functions or for them to work at all. In the event that you have experience, you'll not have any difficulties to run the hosting server, but if you do not, you may simply not have the capabilities to handle everything and use the script applications you want. If that's the case, you can use our Installation & Troubleshooting upgrade, so our system admins can setup everything for you and help you with any problems that you may encounter.
Installation and Troubleshooting in VPS Servers
The upgrade is available with all VPS server
plans we offer and you can add it either during the signup or at any time after using your billing CP. It includes one hour of custom work on your web server, so our admins will be able to aid you with software installation or setup. They could furthermore troubleshoot any piece of software that you have already installed if it doesn't work, so you won't have to waste time to figure out what's wrong as they can assist you in a very quick and skilled way. Since this is a one-time upgrade, you'll be able to get it just when you need it and if a particular task takes shorter time, the remaining minutes will be available for the future and will not be reset in the end of the month. This upgrade is effective in case you can't do something yourself or in case you have our Managed Services upgrade, but the half an hour of custom work it includes are not enough for a particular task.