In case you’ve purchased a web hosting plan and you have certain questions in regard to a specific feature/function, or in case you have encountered a certain obstacle and you require assistance, you should be able to get in touch with the respective technical support team. All hosting companies deploy a ticketing system irrespective of whether they provide other methods of contacting them aside from it or not, because of the fact that the very best way to solve a problem most often is to submit a ticket. This type of communication makes the responses exchanged by both parties easy to track and allows the client support staff members to escalate the case in the event that, for example, a server administrator should become involved. Most often, the ticketing system is part of the billing account and is not directly linked to the hosting space, which implies that you must use no less than 2 different accounts to touch base with the technical support staff and to actually administer the hosting space. Constantly switching from one account to another can often be a burden, not to mention the fact that it takes a long time for most web hosting companies to respond to the tickets themselves.
Integrated Ticketing System in Shared Hosting
With a shared hosting from us, you will never have to sign out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any trouble ticket whilst browsing through your website files or tweaking different account settings. The ticketing system is being strictly monitored 24x7 by our customer service technicians and the ticket response time is no more than 1 hour, but it rarely takes more than 20 minutes to obtain assistance. In contrast with other companies, we don’t charge more for using the ticketing system, so you can touch base with us as often as you want and request info regarding any technical or billing problem. Moreover, you can see a collection of informative articles, which will help you deal with the most commonly encountered obstacles on your own.