If your web hosting provider offers live chat support, you can speak with an agent in real-time and learn useful information or get an issue resolved timely. The main advantage of using chat instead of calling to talk to a live person is that you need only a computer with web access, therefore you won't pay any fees in case you're in a different country or state. Furthermore, it will be easier to copy and paste information for example domains, usernames or error messages in other words details which are sometimes difficult to share with the other side over the phone. The live chat is also a considerably faster approach to contact the web hosting service provider's support team in comparison to using a ticketing system. Last, but not least, if some issue needs a bit more time to be dealt with, you are able to do something different while you wait for guidance on the live chat, therefore you will not waste time - something that is impossible if you are on the telephone.
Live Chat Support in Shared Hosting
In addition to the telephone and ticket support, our company provides live chat support as well. You are able to contact us every day, which includes holidays and weekends, and we will give you more info about the shared hosting that we supply if you are not among our customers yet, or about basic and billing questions when you already have a user profile. Although for strictly technical matters you have to open a trouble ticket to our tech support, since such matters need more time to be dealt with, you can still contact us on the live chat for some technical details. For example, we're able to help you set up an e-mail address in your e-mail client or troubleshoot a variety of issues, saving you a lot of time. Even if our phone lines are already off for the day, you will be able to speak with a live person.