In case you’ve got a site, a problem might always emerge and it does not automatically need to be related to the web hosting service itself. For example, something can go wrong when you update a web-based application or some crucial content might be edited or deleted unintentionally. Regardless of what the essence of the problem may be, you’ll have to get in touch with the client support staff and request them to restore a backup or to help you solve the problem that you’re experiencing. How timely they’ll do it will predetermine how much time your websites will be unavailable. For specific sites such as social networking websites or web shops, a regular downtime can too often mean lost customers and cash. Thus, it is of principal importance that you use the services of a company that offers not only a very good customer care service, but also a timely one.
One-Hour Response Guarantee in Shared Hosting
In case you are using any of our shared hosting and you’ve got a query or encounter a predicament, you can get in touch with us 24/7/365 by submitting a customer support ticket or by sending an e-mail and we promise that you will obtain a response in less than an hour. In case the issue can be sorted out, we will do it before we respond, whilst in case there is something that you need to do on your end, we’ll give you all the necessary details – what workable solutions to try out, what settings to check, and so on. Typically, you will get a response within half an hour max, which means that waiting for hours and hours or even for more than one day to get help is something unthinkable. Our 1-hour response time guarantee is valid for any inquiry that you may have – billing, general or technical.