In case you’ve got a site, a problem might always emerge and it does not automatically need to be related to the web hosting service itself. For example, something can go wrong when you update a web-based application or some crucial content might be edited or deleted unintentionally. Regardless of what the essence of the problem may be, you’ll have to get in touch with the client support staff and request them to restore a backup or to help you solve the problem that you’re experiencing. How timely they’ll do it will predetermine how much time your websites will be unavailable. For specific sites such as social networking websites or web shops, a regular downtime can too often mean lost customers and cash. Thus, it is of principal importance that you use the services of a company that offers not only a very good customer care service, but also a timely one.