Find out what exactly phone support entails in the web hosting community.
You can find lots of shared hosting providers out there, still many of them are resellers that have minimal resources, especially when it comes to support. A good way to distinguish them is the option to get in touch with the company over the phone. The level of support that you can have via this channel of communication varies based on the provider - several of them offer expert phone support, various others offer general and customer support only because some matters are more time-consuming and it's much easier to be resolved with a ticket, particularly if the situation needs to be escalated. Still, it's good to know that you could always reach your web hosting provider because there're plenty of small-scale matters that can be managed efficiently and in a very timely manner through a telephone call, not mentioning that you can get additional info about the services even before you become a client.
Phone Support in Shared Hosting
We know that having the option to talk with a live agent is rather important, that's why we have 3 support lines all around the world (Australia, USA and UK) and you're able to reach us over the phone for fourteen hours a day. If you consider buying one of our shared hosting
, for instance, you'll be able to call us and find more about our services before placing your order in order to make sure that we do cover all the system requirements for your sites. Following the purchase, you will be able to call us about all of the sales or billing difficulties you may have, or get any type of general or basic technical info you need. We've tried to find the optimal balance between telephone and ticket support, so for solely technical issues you will have to use the ticketing system, which will help you keep track of the communication together with any new developments in the resolution of your issue.