A 99.9% Server Uptime
The chief benefit of developing your own shared hosting platform is that you do not need to worry about compatibility – you design a given set of software tools in such a way as to be compatible with a given set of hardware elements. The final result is something considerably more stable and reliable, because there are less possible risks of failure. We have built our cloud hosting system using time–proven hardware elements in addition to a heavily tweaked version of SELinux in order to set up a totally riskless home for your personal sites.
Because of this, with all our shared hosting plans we give you a 99.9% server uptime guarantee. This uptime guarantee is valid for all datacenters.
A 99.9% Network Uptime
Aside from our cloud hosting system, we’ve also set up our own internal network in all our datacenters. Everything is based on top–drawer hardware parts made by Juniper. Plus, on each single router, we’ve set up a firewall with an advanced algorithm in order to sieve all questionable requests.
Hence, in each of our data centers – in our data center in US, in our data center in UK, in our data center in FI, in our data center in Eastern Europe as well as in our data center in AU, you can enjoy a 99.9% network uptime guarantee. And this guarantee is valid with all web hosting plans in every datacenter.
A 30–Day Money–Back Guarantee
Although we have done pretty much everything to reduce all potential risks with our cloud hosting packages and regardless of the fact that our company provides topflight tech support, there are cases when the customer is just not pleased with what we have to offer. Or he wants to migrate to a more robust hosting solution, like a VPS server or a dedicated server.
This is the reason why our company offers a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you aren’t pleased, you will get a reimbursement.
24/7 Technical Support
We have diligently selected each member of our 24x7 support department so that we can offer the very best tech support service that you can possibly get. Each of our technicians has many years of experience working with hosting accounts behind his back, therefore they know very well what they are doing. What’s more, they’re at your disposal 24x7 – you will be able to call them at any moment and they’ll reply to you as fast as possible.
Their average ticket response time is just twenty minutes, whereas with other web hosting suppliers you have to wait for days. And we also offer you a 1–hour response time guarantee. No matter what happens, your inquiries will be responded to in less than an hour.