Client Support Channels
A One–Hour Response Guarantee
We provide a 60 min response time warranty for each trouble ticket or email that you send to our help desk team. We’ll speedily respond to all the typical inquiries and forward right away the case to our administrators if further assistance is needed. If you take advantage of our Managed Servers package, we will carry out any of the included server administration tasks at a time that has been discussed with you in advance.
An Exceptional Client Support Service
Our customer support team will be available to you 24–7 should you need assistance while working with our Web Control Panel or with any of the applications that we have pre–installed for you on the dedicated web hosting server. Furthermore if you need assistance handling all the everyday admin tasks on your dedicated server, you can take advantage of our Managed Servers package, that includes data backup space, weekly OS updates, installation and problem troubleshooting procedures, server monitoring and restarting procedures, etc.
An Easy–to–Navigate Help Area
Every dedicated server includes our charge–free Web Control Panel, which boasts an extensive knowledge base and a set of how–to video tutorials. Whenever you need assistance working with the Web Control Panel, just click on the Help or Videos buttons situated in the upper right corner.