Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We offer a 1–hour response guarantee with all of our shared hosting packages, meaning every single support question you submit is going to be responded to in less than an hour max. Our support crew members are qualified to swiftly handle any case and to ensure that you get relevant advice on any concern that you may have.

  • Top quality support service

  • A Top–quality Support Service

  • Get in touch with us every time necessary. Our staff of qualified professionals is going to be on–line for you 24x7x365 to answer to all of your queries and to remedy any trouble that you might have. You also can submit a customer assistance ticket from the Duoservers Web Control Panel or drop an e–mail anytime. Additionally, on working days, you are able to phone us or make use of the online chat alternative.

  • Intuitive help center

  • An Intuitive Help Section

  • Our company has incorporated a broad know–how base into the Control Panel that allows you to have important step by step guidelines at any time. Each part of the Control Panel possesses its own contextual support area displaying a group of how–to content articles. We have also prepared videos to offer you a superior idea of the way in which to accomplish any given job.